We hope you love your sacred geometry jewellery! If you're not completely satisfied, we're here to help.

You have 48 Hours from the date you receive your order to initiate a return for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start a return, please contact us at sgjewellerynz@gmail,com with your order number. Once your return is approved, we will provide you with instructions on where to send the package. The customer is responsible for return shipping costs.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund., or exchange. If approved, your refund  or exchange will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Less Shipping costs.

Your Rights Under the Consumer Guarantees Act 1993: Our returns policy is in addition to your rights under the New Zealand Consumer Guarantees Act (CGA). The CGA provides guarantees for goods purchased for personal use, ensuring they are of acceptable quality, fit for purpose, and match their description. If an item is faulty, you have the right to a replacement, or a refund under the CGA.

If you would like to exchange an item, the easiest way to do so is to return the original item and place a new order for the item you desire. This ensures the fastest service and that your new item is in stock.

We take great care in crafting and packaging your jewellery, but we understand that things can happen. If you receive a faulty or damaged item, please contact us immediately at sgjewellerynz@gmail.com with photos of the fault or damage and your order number. We will assess the issue and provide a solution, which may include a replacement or a partial or full refund, and we will cover the return shipping costs for the faulty item. This is in accordance with your rights under the New Zealand Consumer Guarantees Act.

We aim to get your beautiful jewellery to you as quickly as possible.

Processing Time: All orders are processed and shipped within  1-5business days unless notified of being placed. You will receive an email with tracking information as soon as your order has shipped.

Estimated Delivery Times:

• Domestic (New Zealand):  2-5 business days
• International: NOT AVAILABLE 

Please note that these are estimated delivery times and are not guarantees. Shipping times can be affected by various factors beyond our control, such as carrier delays, customs processing, and public holidays.

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

Information We Collect:  When you make a purchase or create an account, we collect personal information such as your name, billing and shipping address, email address, and payment details.

How We Use Your Information: We use the information we collect to:

• Process and fulfill your orders.
• Communicate with you about your order.
• Improve our website and services.
• Send you marketing communications (if you have opted in).

Information Sharing: We will never sell your personal information to third parties. We only share your data with trusted third-party service providers (e.g., payment processors, shipping carriers) to the extent necessary to fulfill your order.

Data Security: We use a variety of security measures to maintain the safety of your personal information. Your credit card information is encrypted during transmission using secure socket layer technology (SSL).

Cookies: Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, but please note that this may affect the functionality of our website.

These policies shall be governed by and construed in accordance with the laws of New Zealand.